ILT for Customer Service
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Call Center
This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. |
$29.70 |
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Call Center Management
This ILT Series course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. |
$29.70 |
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Customer Relationship Management
This ILT Series course introduces the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management in a company. |
$29.70 |
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Excellence in Service: Advanced
This ILT Series course builds on the skills taught in the Excellence in Service: Basic course. |
$29.70 |
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Excellence in Service: Basic
This ILT Series course teaches students the basics of customer service. |
$29.70 |


